The Riese & Müller Customer Care team is happy to assist you in the following cases:
General inquiries regarding our products
Questions about our products that remained unanswered during the individual consultation with a specialist dealer:
About the features and intended use of specific models
About configuration options and combinations
About brand-specific accessories
Please note that individual advice and test drives can only be provided by specialist dealers.
2. Requests for specific, non-safety-relevant small parts on a goodwill basis:
e.g., screws, touch-up pens, paint protection stickers
3. Feedback on our products and services
Questions about Riese & Müller Services
Creating a My bike account
Registering a vehicle in your My bike account
Voluntary Riese & Müller warranty
RX Services
Consultation
Assistance with booking through your My bike account
Questions about the RX Connect App
Handling services under the RX Services that are not directly covered by the insurer (theft reports)
Online Shop
Help in selecting your desired bike
Help with the ordering process
Questions about existing orders that your Service Hub cannot answer
Withdrawal (distance selling law)
Bike Subscription
Questions about the process that are not answered in the Help Center or on the website
Help with the ordering process
Questions about existing bike subscriptions that your Service Hub cannot answer
Help with exercising the Buy-Out option
Job Bike Leasing
Help in selecting your desired bike
Preparation of offers
Processing of the Job Bike order
Support with communication between our dealers and customers in the event of any issues
You can contact our Customer Care team by using the contact form. You are also welcome to use this form to request a callback. By completing the contact form as fully as possible, you will help ensure that your enquiry is dealt with quickly and efficiently.