We advise against importing your bike from the USA/Canada to the EU (or vice versa) for the following reasons.
Regulatory differences:
Bikes manufactured for the US market differ significantly from those destined for the EU, particularly in terms of motor specifications and battery systems. US models are equipped with motors that provide pedal assistance up to 20 MPH, while EU regulations limit this to 25 km/h (about 16 mph). As a result, the motor used in the US models does not meet EU type approval standards, so the bike cannot be ridden on public roads in the EU.
Electrical compatibility:
The voltage specifications of batteries and chargers differ in the USA and the EU. This incompatibility can lead to operating problems or damage if the bike is used outside the intended market.
Software updates and support:
Software updates are increasingly important for the safe and efficient operation of e-bikes. Unfortunately, EU-based dealers cannot perform software updates for bikes configured for the US system. The same applies the other way round. As a result, they may not be able to fix potential software issues that could otherwise be easily resolved.
Transporting the battery:
E-bike batteries are considered dangerous goods by transport service providers and can only be shipped at considerable (cost) expense, if at all. Very strict regulations apply to the transport of used batteries on aeroplanes in particular, which cannot usually be met by private individuals. Please understand that Riese & Müller is unable to assist you with this due to the massive effort involved.
If you would nevertheless like to bring your bike to the EU, the USA or Canada, we strongly recommend that you consult a local R&M dealer to find out whether and what support is possible.