All Riese & Müller E-bikes with an RX chip that are purchased or ordered from one of our retail partners, in our online shop (only for german and french market) or from the Riese & Müller factory outlet during the campaign period from 5 March 2025 to 5 May 2025 will receive the ConnectCare Free tariff free of charge for one year.
The same applies to all bikes that are retrofitted with an RX chip during the campaign period (all information and conditions for retrofitting an RX chip can be found here)
E-Bikes with an RX Chip that are ordered from our online shops in Germany and France will also be eligible for ConnectCare Free during the campaign period.
What benefits does ConnectCare Free include?
ConnectCare Free offers comprehensive insurance cover: from theft protection with replacement service to the assumption of costs for wear parts or damage caused by a fall, you are fully covered with your e-bike. It also gives you access to all the functions of the RX Connect app.
You can find detailed information on our website.
Which models are eligible?
With our Spring Special, the service can be booked for all models with an RX Chip that are purchased or ordered from one of our specialist retail partners, in our online shop (only for german and french markets) or in the Riese & Müller factory outlet during the campaign period (05.03.2025 to 05.05.2025).
All bikes that are retrofitted with an RX chip during the campaign period are also eligible.
Requirements
Bicycle has an RX chip
Residence of the policyholder in Germany, Austria, Luxembourg, the Netherlands, Belgium or France
No other Free service has been booked for the bike to date
Are used bikes also eligible?
Yes, the Spring Special is also available for used bikes as long as they are purchased from one of our specialist retail partners, in our online shop (only for german and french markets) or from a Riese & Müller factory outlet during the promotion period.
Bikes purchased privately or from resellers are not eligible for the promotion.
How can I book the service?
To book an RX service, please open a My Bike account and register your new bike. You can then book the service in your account.
Does the service renew automatically?
The ConnectCare Free service does not renew. However, one month before the service expires, you will receive a reminder to switch to one of our paid services after your free period has ended.
What is the difference between the standard ConnectCare Free service and the Spring Special offer?
ConnectCare Free is usually only offered for certain models (Delite5, Homage5, Superdelite5, Packster2 70 (with RX Chip), Packster2 70 CT and the UBN Line models). With our Spring Special, the service can be booked for all models with RX Chip that fulfil the above requirements).
The services of the standard ConnectCare Free Service and those of the Spring Special are absolutely identical.