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The location of my bike in the RX Connect app differs from its actual location.

Updated over a month ago

The exact determination of the location depends largely on a stable GPS signal. A shielded parking location can impair the quality of the signal and have an unfavourable effect on positioning accuracy. Location data is transmitted by technologies that can normally transmit data anywhere in the mobile phone network. Occasionally, however, transmission can be disrupted by dead spots or adjustments made by the local network operator, over which Riese & Müller has no influence.

In other cases, however, the quality of the localisation can be improved by calibrating the RX chip. To do this, please leave your bike outside with the light switched on for approx. 30 minutes.

Please note that the bike goes into standby mode after approx. 8 minutes and must therefore be switched on again 2-3 times during calibration. During this calibration, the RX chip has sufficient time to find a new signal.

Alternatively, you can also take the bike for a short ride (approx. 30 minutes). The position should then be displayed correctly again.

However, the actual location of the bike may deviate from the displayed position to a certain extent, even if the RX Chip is working optimally. Exact localisation to the nearest metre can only be achieved under absolutely optimum conditions (GPS, mobile phone network, etc.).

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