RX Connect
58 articles
Does the RX Chip record when I transport my bike on a bike carrier on a car?
Can I delete rides in the RX Connect app?
The RX Connect app indicates that the RX Chip’s battery needs to be charged. What do I need to do?
What is the impact on the RX Chip if the bike is not moved for a longer period of time?
The location of my bike in the RX Connect app differs from its actual location.
Why does the mileage (km) of rides in the RX Connect app differ from the mileage shown on the display?
Rides are not being fully recorded.
Why does the RX Connect app say “Service will be available within 24 hours of your next trip”?
Retrofitting the RX Chip
The login in the RX Connect App account is not working.
RX Connect app
Can I customise the menus and information displayed, such as CO2 savings, in the RX Connect app?
Why am I unable to lock or unlock my bike using the digital alarm?
What does the status “Connected” and “Not Connected” mean in the RX Connect app?
At what point does the RX Connect app indicate that my bike has been moved? How does the motion alarm work?
Where can I find the battery level indicator for the RX Chip’s battery in the RX Connect app?
What does the “New” label mean in the “All Rides” view?
What interactions are there between the RX Connect and Bosch Flow apps?
My bike with the Bosch smart system is not connecting to the app. What can I do?
Fixing problems with the connection to the Fazua Bike
How do I connect the RX Connect app to my Fazua UBN bike?
I’m having trouble connecting my device via Bluetooth. What can I do?
Can I share the live tracking of my bike with other people?
Where can I find the version number of the currently installed app version?
RX Services: ConnectCare and ConnectRide
Which payment methods are available for RX Services?
What is the difference between ConnectRide and ConnectCare?
Does Riese & Müller assist with the recovery of a stolen bike?
What happens if my bike was stolen and I have booked ConnectRide?
How long does it take to process my theft report with ConnectCare?
What happens if my bike was stolen and I have insured it through ConnectCare?
What documentation do I need to report a theft to ConnectCare?
How do I report the theft of my bike to ConnectCare insurance?
How do I book an RX Service?
Why can’t I book ConnectRide Free?
Where can I find my invoice for the services I have booked?
Can I change the service during the term?
My payment was unsuccessful. What can I do?
Which online payment service provider does Riese & Müller use?
What is covered by the term “wear parts”?
RX Services: ConnectRide Free and ConnectCare Free
Why is ConnectCare Free not available for booking?
Why is the fee for my RX service now collected monthly?
Why am I receiving a reminder to renew my RX service even though I have already made a new booking?
Will I be notified in time about the end of the RX services?
The login to my My Bike account is not working.
How do I delete a bike from my My Bike account?
Where can I find another bike in my account?
How do I delete my customer account?
How do I add a bike to my My Bike account?
How do I create a My Bike account?
I am the second owner and the bike is still registered in another customer account. What can I do?
Why is my telephone number not accepted?
Why are my payment details not accepted?
Are the components listed in the My Bike account an individual parts list for my bike?