All bikes fitted with an RX Chip with an order date after 12th July 2022 are eligible to book ConnectRide Free. The date on which your dealer placed the order with us to produce your bike is the one used here. The order date is not the date on which you received your bike and/or signed the purchase contract. This date was selected because this was when the binding price (RRP) for the RX Chip was adjusted from €99.90 to €149.90. In turn, the first annual service charge for ConnectRide was waived from this date onwards.
If your bike meets these requirements and you are still unable to book the service, this may be due to the following reasons:
You are selecting the product ConnectCare Free instead of ConnectRide Free.
Please ensure that you have selected the product ConnectRide Free during the booking process. Different requirements apply for booking ConnectCare Free.
You have already subscribed to another service for this bike (e.g., ConnectCare).
If neither of these reasons apply, please contact our Customer Care.