Basic steps for connecting:
Enable Bluetooth and permissions:
Ensure that Bluetooth is enabled on your mobile device and that the RX Connect app has the necessary Bluetooth and location permissions.
Restart the app and device:
Close the RX Connect app and restart your mobile device before attempting to connect again.
Enter the pairing code:
If the connection fails with the pairing code displayed, check that you have selected the correct bike.
Remove the bike from known Bluetooth devices:
Remove the UBN bike from your device's Bluetooth settings and pair it again if you experience connection problems.
Switching between different apps:
Using other apps:
If you also want to connect the Fazua bike to other apps, remove it from the list of known devices before switching. This applies if the connection with the RX Connect app is not established immediately.
Priority of the last connected app:
The last connected app always takes precedence. To avoid connection problems, remove the bike from the system settings when switching between apps.
What can I do if none of these solutions work?
If the problem persists, please contact us via the RX Connect app (Settings > Help > Contact > Send us a message).